1. What we collect<\/h2>

• Order details:<\/strong> your name, mobile number, email address, delivery address and district, and what you ordered.<\/li>
• Account details:<\/strong> if you create an account, your name, email, phone, district and a password stored in encrypted form.<\/li>
• Messages:<\/strong> the content of emails, form submissions and WhatsApp messages you send us.<\/li>
• Basic website data:<\/strong> pages visited, collected in aggregate so we know which products people look for.<\/li><\/ul>

  We do not store card numbers. We never ask for your bank password, OTP or PIN \u2014 if someone claiming to be us does, it is not us.<\/p>

  2. Why we use it<\/h2>

  • To confirm, pack, deliver and invoice your order.<\/li>
  • To answer your questions and handle returns, warranties and price matches.<\/li>
  • To send the weekly discount list, only if you asked for it.<\/li>
  • To keep records required by Sri Lankan tax and consumer law.<\/li><\/ul>

    3. Who we share it with<\/h2>

    Only the people who need it to get your parcel to you: our courier partner and, where a warranty claim requires it, the supplier of that product. We do not sell, rent or trade your details to anyone, and we do not share your data for advertising.<\/p>

    4. Cookies<\/h2>

    This website uses only the cookies needed to remember your session if you sign in, and anonymous analytics to count page views. There are no advertising or tracking cookies.<\/p>

    5. How long we keep it<\/h2>

    Order records are kept for six years to meet tax and warranty obligations. Marketing contact details are kept until you unsubscribe. Enquiry messages that do not become orders are deleted after 12 months.<\/p>

    6. Keeping it safe<\/h2>

    Data is transmitted over encrypted connections and access is limited to the people who run the business. Passwords are hashed.<\/p>

    7. Your choices<\/h2>

    • Ask for a copy of the personal data we hold about you.<\/li>
    • Ask us to correct anything that is wrong.<\/li>
    • Ask us to delete your account and marketing data.<\/li>
    • Unsubscribe from emails with one click, or by replying \u201cstop\u201d.<\/li><\/ul>

      Email info@modernhomelk.com<\/a> and we will action requests within 14 days.<\/p>

      8. Children<\/h2>

      This website is intended for people aged 18 and over. We do not knowingly collect data from children.<\/p>

      9. Changes to this policy<\/h2>

      If we change how we use your data, we will update this page and the date above.<\/p>

      10. Contact<\/h2>

      Questions about privacy go to info@modernhomelk.com<\/a>. We answer every one, usually within a working day.<\/p>